Blog

The Pandemic and its Impact on Digital Transformation

"Returning to normal" and "back to normal" seem to be phrases of comfort in this world so eager to move past this Pandemic.   While I cannot wait to gather without caution at a large social event just the way we have done for as long as I can remember, there are some changes that have impacted the way we work that may be worth keeping or weaving into a new modern design.   To get a grasp on how best to modernize, it is time to review the transformation that took place over the past year.    This is what Richard Campbell from RunAsRadio and PAIT Group's President & Co-founder, Stephanie Donahue did in a recent podcast episode.  They dug deep into the effects of the Pandemic and its impact on the workplace specifically relating to Digital Transformation and ancillary benefits that surfaced.   

For your convenience I am including a direct link to Richard and Stephanie's conversation so you can hear their thoughts and voices.

Below are some highlighted topics they touched on.

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3 Components for Developing Clear Business Strategy for Frontline Workers

Reports & studies such as Harvard Business Review's New Study: How Communication Drives Performance validate the importance of consistent communication and the positive impact it has on corporate productivity.    In the HBR report Watson Wyatt states:

 

Furthermore the positive effect communication has upon productivity,  the digital transformation movement (aka Industrial Revolution 4.0) has produced advancements in technology that service and support collaboration and connectivity.  These advancements have included the ability to connect anywhere and from any device.  If we have the technical capability to connect in a mobile way, why are we leaving a large portion of our workforce out of modern workplace communications? 

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Why Is Anyone Talking About Yammer When We Have (and Love!) Teams?

Microsoft acquired Yammer in 2012 and made it available for their Office 365 customers the following year. Early in 2016, Microsoft rolled out Yammer to their Office 365 commercial customers as “on” by default.  

At the time, I was an intranet manager at an association and decided to go along with Microsoft’s “on by default” rollout of Yammer. Why stop it? I started with a pilot for a few weeks to test it out, and then I opened things up to all staff. I got lots of folks interested in using it, but many wanted “private” groups for their teams to collaborate and communicate. They also heavily used the “private messaging” option in Yammer. They contributed to the public groups for sure, and enjoyed engaging across the org, but they really were craving some “private” options. 

Imagine the confusion, then, when this “Teams” thing was suddenly all the buzz coming from Microsoft just a year later. Group spaces for people to communicate and post files? Check! “Chat” that seemed a lot like “private messaging”? Check! Option to subscribe and get email notifications for missed activity? Check! Plus, the interface was just so appealing, the chat was a much better experience than the “private messaging” in Yammer, and there were so many additional features in Teams.

Why the heck would we still use Yammer now that we have this new shiny Teams toy? 

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Key Considerations of a Hybrid Work Model

Let's face it we really don't live in an all or nothing world (even though some of us would like to think we do).  So now that the world has experienced what it's like to work remotely, do we really think everyone wants to go back to the way thing were structured and solely work in an office environment.   Similarly continuing to work remotely most likely won't be the case. However, it does bring forth new possibilities for a hybrid workplace.  A workplace where some employees conduct their work 100% at a physical office, some work completely remotely, and others split their time between working from home and the physical office.

To discover what this may look like to your organization you will need to dig into the following:

  • How can an organization effectively work together in a hybrid workplace?
  • In what areas should there be an increased investment ?

Let's approach each of these questions individually.

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Overcoming the Challenges of Engaging Firstline & Desk-less Workers

When the people talk about firstline worker the first thought that comes to mind is frontline health professionals who are battling the COVID-19 pandemic. While these beautiful and amazing human beings are included in the definition of a firstline worker, the term is NOT used exclusively for them.

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Reimagining The Employee Experience & Its Impact On Your Microsoft 365 Investment

If you’re sitting there wondering what the Microsoft Viva announcement means for your organization, you’re not alone.  We’ve received a number of questions about how Viva will impact your Microsoft Teams and SharePoint deployments. I wanted to address what I think this announcement means and how you should think about positioning it within your organization. 

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