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4 Challenges of Outdated Firstline Worker Communications

Each industry has their own version of a firstline worker.   They are the ones who often are the first point of contact between the company and the customer or world outside of the organization.  They can be found to  engage directly with the customer, fulfill product orders, build the product, or perform tasks that keep an organization functioning on a day-to-day basis.  Take a look at a variety of different industries and some of the job titles of their firstline workers.

Firstline Workers By Industry 

The onset of digital transformation has and continues to change they way we collaborate: IMs & chats, virtual meetings, emails, collaboration of digital documents I can go on and on.  Unfortunately, this transformation often does not make its way to the frontline worker.  Thus,  this group of employees, the ones who interact the most with the outside world, often feel cut off from communication with the rest of the company.  This leaves organizations wide open to challenges that impact productivity and performance.  Let's identify four challenges organizations face from failing to modernize firstline worker communications and the impact it has on the business. 

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Calling in Teams: Collaboration Made Simple

I think we can all agree that 2020 has been a wild ride when it comes to communicating with our coworkers. Instead of face to face meetings or cubicle chats, we’ve been in virtual meetings. Personally, I haven’t noticed an increase in the amount of instant messaging, but I have noticed that a lot of my messages end in a call, like this: 

Hey, I was just on a call with client ABC and we were talking about DEF. Do you have a minute to hop on a call and debrief with me? 

I’ve also been pulled into active calls as my expertise comes into scope. I’ll get a chat “hey we’re on the phone with this team and there’s a compliance question, can we loop you in?” I can join the active call immediately without having a meeting invite or starting a new call. What a world!

However, I’ve started to wonder if I am using the call features in Microsoft Teams as well as I could be? Are there features I’m not aware of yet? With so many people rapidly adopting Microsoft Teams, I can’t be the only one wondering this, so let's take a look at some of the features Microsoft Teams has when it comes to calling, including the new Collaborative Calling

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Microsoft Teams Templates 101: Getting Started

Microsoft Teams templates allow you to introduce a pre-defined structure to Teams across your organization so you can maintain consistency throughout your digital workplace. Having consistency across teams and channels has several benefits for both administrators and end-users, making the Microsoft Teams experience much more enjoyable. In this article, we will be taking a deep dive into Microsoft Teams templates, how they work, and how you can utilize them within your organization to drive a more predictable Microsoft Teams user experience.  

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Real World Lesson On The Importance of Governance in Microsoft 365

This is my face when I read about the KPMG error deleting user’s private chats in Microsoft Teams.  For those who aren't familiar with the KPMG story 145,000 of the global user personal Teams chats were deleted.

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Using Teams Live Events for your Virtual Events

As part of Microsoft Teams in Microsoft 365 you also get Teams Live Events. With Teams Live Events you can broadcast video and content to a very large audience of up 10,000 attendees and Microsoft announced support for up to 100,000 attendees through October 1, 2020.

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How to Reuse a Planner Plan as a Template

You can now copy a plan to existing Groups or Teams!  Exciting Right!!!!

When showcasing how teams and organizations can use Planner in Microsoft 365, one question that comes up repeatedly is: How can I create a plan template?  Last year, Microsoft released the ability to copy an existing plan to a new Office 365 Group (now called, a Microsoft 365 Group), effectively enabling a reusable plan “template”. However, creating a new Group for each plan is not ideal for most teams and can easily create Group sprawl. 

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