Blog

What are Power Virtual Agents?

Power Virtual Agents (PVA) allow you to create dynamic, powerful chat bots for your organization like never before, often without having to write a line of code.

 

 

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Recapture Your Attention by Managing Notifications in Microsoft Teams

How many times have you thought, how could it be this late in the day and I hardly put a dent in my to-do list.   You know you have been working.  You are NOT binge watching the latest Netflix craze, streaming movies, or in a social media black hole.  You really have been at it.  Or so you thought.   

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Personalize Your Microsoft Teams Meetings & Have Fun with Custom Backgrounds

There is something special that comes out of personalizing your surroundings, for this post I will specifically address the work environment.  You be come more engaged and excited about the work you do.   We're in a lot of meetings these days, and whatever small things we can do to make them more enjoyable and engaging, we should embrace!

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4 Challenges of Outdated Firstline Worker Communications

Each industry has their own version of a firstline worker.   They are the ones who often are the first point of contact between the company and the customer or world outside of the organization.  They can be found to  engage directly with the customer, fulfill product orders, build the product, or perform tasks that keep an organization functioning on a day-to-day basis.  Take a look at a variety of different industries and some of the job titles of their firstline workers.

Firstline Workers By Industry 

The onset of digital transformation has and continues to change they way we collaborate: IMs & chats, virtual meetings, emails, collaboration of digital documents I can go on and on.  Unfortunately, this transformation often does not make its way to the frontline worker.  Thus,  this group of employees, the ones who interact the most with the outside world, often feel cut off from communication with the rest of the company.  This leaves organizations wide open to challenges that impact productivity and performance.  Let's identify four challenges organizations face from failing to modernize firstline worker communications and the impact it has on the business. 

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Calling in Teams: Collaboration Made Simple

I think we can all agree that 2020 has been a wild ride when it comes to communicating with our coworkers. Instead of face to face meetings or cubicle chats, we’ve been in virtual meetings. Personally, I haven’t noticed an increase in the amount of instant messaging, but I have noticed that a lot of my messages end in a call, like this: 

Hey, I was just on a call with client ABC and we were talking about DEF. Do you have a minute to hop on a call and debrief with me? 

I’ve also been pulled into active calls as my expertise comes into scope. I’ll get a chat “hey we’re on the phone with this team and there’s a compliance question, can we loop you in?” I can join the active call immediately without having a meeting invite or starting a new call. What a world!

However, I’ve started to wonder if I am using the call features in Microsoft Teams as well as I could be? Are there features I’m not aware of yet? With so many people rapidly adopting Microsoft Teams, I can’t be the only one wondering this, so let's take a look at some of the features Microsoft Teams has when it comes to calling, including the new Collaborative Calling

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Microsoft Teams Templates 101: Getting Started

Microsoft Teams templates allow you to introduce a pre-defined structure to Teams across your organization so you can maintain consistency throughout your digital workplace. Having consistency across teams and channels has several benefits for both administrators and end-users, making the Microsoft Teams experience much more enjoyable. In this article, we will be taking a deep dive into Microsoft Teams templates, how they work, and how you can utilize them within your organization to drive a more predictable Microsoft Teams user experience.  

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