This is my face when I read about the KPMG error deleting user’s private chats in Microsoft Teams. For those who aren't familiar with the KPMG story 145,000 of the global user personal Teams chats were deleted.
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Let's start off by stating upfront Firstline Worker Communications does not come in one size fits all. Different work sites and industries have their own unique challenges in delivering the appropriate information to their workers in general, let alone those direct to the Firstline. As eloquently stated in a 2018 Forbes article on going digital and the firstline worker “Digital transformation is a top-to-bottom process of rethinking what business you’re in and how to employ technological advantage to better meet the needs of customers. To get there, you need the full participation and engagement of everyone in your company, from the boardroom to the firstline."
In this Part 2 of our Firstline Worker Communication Series (if you missed Part 1 have no fear check it out), we present a few real-world scenarios of what can be customized along with key considerations to ensure business critical information makes it to the Firstline. We will take a peek into:
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