4 Challenges of Outdated Firstline Worker Communications
Each industry has their own version of a firstline worker. They are the ones who often are the first point of contact between the company and the customer or world outside of the organization. They can be found to engage directly with the customer, fulfill product orders, build the product, or perform tasks that keep an organization functioning on a day-to-day basis. Take a look at a variety of different industries and some of the job titles of their firstline workers.
Firstline Workers By Industry
The onset of digital transformation has and continues to change they way we collaborate: IMs & chats, virtual meetings, emails, collaboration of digital documents I can go on and on. Unfortunately, this transformation often does not make its way to the frontline worker. Thus, this group of employees, the ones who interact the most with the outside world, often feel cut off from communication with the rest of the company. This leaves organizations wide open to challenges that impact productivity and performance. Let's identify four challenges organizations face from failing to modernize firstline worker communications and the impact it has on the business.